Please use the below for to add Authorized Contacts for your account. Authorized contacts will be able to:

• Request phone system data (e.g., call/text records, recordings, user details)
• Make or request changes (e.g., call routing, password resets, feature activations)
• Approve requests from non-authorized contacts
• Receive occasional emails relating to your account, service impacting issues, system changes and updates, and more

Anyone can report service-impacting issues, and Synfone Support will assist. However, if an unauthorized person requests changes or account details, we will attempt to contact an authorized contact for approval.

Authorized contacts will verify their identity in one of two ways:

1. Email Verification – If a request comes from an authorized contact’s registered email, it is automatically approved. Otherwise, an email verification request will be sent.

2. Support Authorization PIN – You can set a PIN for phone verification, useful when email access is unavailable.

To remove a previously Authorized Contact, please email support@synfone.net.